
Dimplex Thermal Solutions 1800-YOU-KOOL
TROUBLESHOOTING GUIDE:
This guide should serve as a general outline for troubleshooting issues with all Dimplex Thermal
Solutions chillers. Due to the various models of DTS chillers, the items listed in possible causes
may not apply to every DTS chiller. Contact the DTS customer service department for
assistance at 1-800-YOU-KOOL
Refer to the Warranty Procedures section of this manual before having any work performed on
units that are under warranty.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Chiller will not
turn on. (No
display on
temperature
controller)
No power to chiller.
Main disconnect turned off.
Blown fuses.
Tripped starter overloads.
Check power feed to chiller.
Turn on main disconnect.
Check for and replace blown fuses.
Reset any tripped overloads.
Chiller turns on
but nothing
happens.
(Display is on but
no pump or
cooling cycle)
Selector switch not turned on.
Remote signal not active.
Fault present within chiller.
Fluid pump not operating.
Blown fuses.
Phase rotation incorrect.
Turn selector switch to ON or LOCAL.
Check remote connection for signal.
Determine fault and clear if possible.
Check pump overload and power to
contactor.
Check and replace fuses.
Correct phase rotation at main disconnect.
Fluid pump is on
but does not
create required
pressure or flow.
(Flow fault)
No fluid present at pump suction.
Pump discharge closed or
blocked.
Fluid is dirty / dirty filters.
Fluid line size too small.
Pump / fluid system is air-bound.
Phase rotation incorrect.
Check fluid level and ensure there is fluid at
the pump’s suction.
Ensure all fluid lines are open to flow.
Clean fluid and change filters.
Up-size fluid lines outside of chiller.
Vent pump cavity to flood the suction.
Correct phase rotation at main disconnect.
Fluid pump is
operational but
the refrigerant
compressor will
not run.
Fluid temp is below setpoint.
Inadequate fluid flow.
Low refrigerant pressure.
High refrigerant pressure.
Compressor overload tripped.
Compressor lube protector
tripped (If equipped).
Blown fuses to compressor.
Faulty temp controller output.
Bad compressor.
Allow fluid system to increase in
temperature.
Correct fluid system to establish flow.
SEE “Low refrigerant fault” section.
SEE “High refrigerant fault” section.
SEE “Compressor overload” section.
Reset lube protector.
Check and replace blown fuses.
Consult DTS customer service department.
Consult DTS customer service department.
Chiller is running
but does not
maintain the
desired fluid
temp.
Fault present within chiller.
Phase rotation incorrect.
Fluid or heat exchanger is dirty.
Loss of flow or fluid level.
Low refrigerant pressure.
Ambient temperature too high.
Heat load exceeds chiller’s
capacity.
Determine fault and clear if possible.
Correct phase rotation at incoming power.
Replace fluid and clean fluid system.
Check fluid system for free flow and ensure
chiller has adequate fluid level.
Restart chiller or clear fault on controller.
SEE “low refrigerant fault” section.
Ensure chiller is operating within its
designed ambient temperature specification.
Reduce heat load to chiller if possible.
Check the factory specifications to ensure
the chiller is not being operated more than
+/- 10°F of the original temperature
setpoint or fluid flow.
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