Dimplex DAC12AC Especificaciones descargar pdf (Pagina 11)

Dimplex Thermal Solutions 1800-YOU-KOOL

GENERAL WARRANTY PROCEDURES:

WARRANTY WORK:

Before doing any work on a chiller covered under warranty, call Dimplex Thermal Solutions

(DTS) and explain the problem to one of our service technicians who can then determine

the best course of action. DTS will not be obligated to pay for warranty service performed

without our prior approval.

Refer to the Warranty section of this manual on the specific terms of warranty for your

chiller.

Please Note: It is the service contractor’s responsibility to enclose a service report/work

order with each invoice. Unless pre-authorized for special circumstances, DTS will not

honor invoices for work done by two or more people at a time, or for overtime labor

charges. If the customer requests work that falls into either of these categories, the

customer is responsible for the extra charges incurred.

WARRANTY PARTS:

All replacement parts under warranty must come from Dimplex Thermal Solutions. When

it is necessary for DTS to replace parts which are under warranty, we will issue a Returned

Goods Authorization (RGA) for all parts we wish to have shipped back to our factory,

freight prepaid. RGA’s are valid for a period of thirty (30) days. If DTS has not received

the requested parts by the expiration date, the customer will be invoiced for the

replacement cost at that time.

Please Note: While DTS is willing to pay freight charges one way for replacement parts,

special freight charges such as next day service, Saturday delivery, etc, are not included.

If the customer requests one of these special services, they are responsible for the

charges incurred.

______________________________________

DIMPLEX THERMAL SOLUTIONS

2625 Emerald Drive

Kalamazoo, MI 49001

1-800-YOU-KOOL

(1-800-968-5665)

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Dimplex DAC12AC Especificaciones Pagina 11